Frequently asked questions

You have questions.
We have answers.

The products

No. The taste is that of coffee — warm, rounded, with no mushroom notes. The extracts are tasteless and odorless at the concentrations used.
We use 100% fruiting body — not mycelium grown on grain. The fruiting body is the part of the mushroom where polysaccharides and β-glucans are concentrated. Every batch comes with a Certificate of Analysis (COA) with verified values, not estimates.
Black: 30 servings. Mocha, Latte, and Green Tea: 25 servings. One serving per day is the recommended use.
Black: Reishi + Lion's Mane. Mocha: Reishi + Lion's Mane + Maitake. Latte: Reishi + Maitake + Shiitake. Green Tea: only Reishi (Ganoderma lucidum) at 30%. All extracts are 100% fruiting body.
Yes. COAs certify the actual values for every batch: Reishi 73.9% polysaccharides (spec ≥60%), Lion's Mane 48.0% polysaccharides + 9.3% β-glucans, Maitake 34.5% β-glucans, Shiitake 38.0% polysaccharides. Certificates are available on request.
All extracts are cultivated by GanoHerb in Fujian and tested for heavy metals, microbiology, and contaminants. Values are well below EU legal limits. In case of pregnancy, breastfeeding, or medical conditions, we recommend consulting your doctor before use.
Black: half a teaspoon (2.5g) in a cup, water max 70°C, stir 20–30 sec. Mocha/Latte: one teaspoon (7g) in 60ml of water at about 80°C. Green Tea: 1 bag in 200ml of water at 70-80°C, steep for 4-5 minutes. For Mocha/Latte, a handheld frother makes the result creamier.

Caffeine, allergens & diets

Black: ~49 mg per serving (2.5g). Mocha: ~25 mg per serving (7g). Latte: ~37 mg per serving (7g). Green Tea: the natural amount from green tea — much lower than coffee. For reference: a standard espresso contains about 60-80 mg.
It depends on the product. Black and Green Tea are 100% vegan (just coffee/tea + mushroom extracts). Mocha and Latte contain coconut-based vegetable cream with sodium caseinate (milk) — they are NOT vegan.
Black and Green Tea: lactose-free. Mocha and Latte: contain lactose (sodium caseinate, and for Mocha also milk powder). If you are lactose-intolerant, choose Black or Green Tea.
No EVEA product contains gluten-containing ingredients. Black is labeled allergen-free on the package. For Mocha, Latte and Green Tea, always check the package label for possible traces.
If you have a confirmed mushroom allergy, we recommend consulting your doctor before trying EVEA products. The extracts are purified but derived from mushrooms.
All EVEA products contain caffeine (from coffee or green tea) and are not recommended for pregnant or breastfeeding women, as stated on the label. Consult your doctor for any questions.

SmartShip / Subscription

SmartShip is the EVEA subscription plan. Receive your order automatically every month with 10% off from the second order, and a €30 coupon starting from the fourth delivery (then every 3 months for life).
Yes, anytime from your account area. No cost, no penalty, one click and you're done.
From the second order onward. The first order is at full price (€27,00). From the second, you pay €24,30 for life — as long as you keep the subscription active.
From the fourth delivery, you receive a €30 coupon to spend on any EVEA product. Then every 3 months (7th, 10th, 13th delivery…) you receive a new €30 coupon. No expiration, no minimum spend.
Yes, from your account area you can modify the delivery frequency anytime. The change applies from the next delivery.
Yes. From your account area you can pause or skip individual deliveries without canceling the subscription. Resume whenever you want.
Yes, you can swap to another EVEA product anytime. The change applies from the next delivery.
At least 48 hours before the scheduled delivery date. After this, the delivery is being prepared and cannot be modified.

Shipping & payments

Shipping is free for orders over €97. For smaller orders, the cost is calculated at checkout based on destination.
Shipping in 24–48 working hours from order confirmation.
EVEA currently ships only within Italy. International shipping will gradually be rolled out — subscribe to our newsletter to be notified.
Yes. After shipping, you'll receive an email with the carrier tracking link and can follow the delivery in real time.
Visa, Mastercard, PayPal, Apple Pay and Klarna (interest-free installments from €50).
Contact us within 48 hours of delivery with a photo of the damage: we'll arrange a free return and send a replacement right away.
You have 14 days from receipt to exercise your right of withdrawal (Art. 52 Italian Consumer Code). Contact us and we'll refund the full product amount.

Becoming a Promoter

The Promoter program lets you share EVEA products with your network and earn commissions on sales. Registration costs €79/year and includes access to the Eveolution Rewards Program.
Access to the EVEA backoffice, marketing materials, initial training, your personal sponsor code, access to the Eveolution Rewards Program and team support. No obligation to purchase products.
No. Registration does not require purchasing products. You can register with just the annual €79 fee and start sharing products right away.
Commissions are calculated based on the sales volume generated by your network according to the Eveolution Rewards Program. Full details are available on the dedicated page. Individual results vary and depend on the effort, time invested, and network built — they are not guaranteed.
EVEA Promoter is flexible: part-time or full-time. The income level is proportional to the time invested and the network developed.
For now, the Promoter program is available only for Italian residents. International expansion will roll out gradually.